ACCESS & FAQ

MAP & DIRECTIONS

Are you wondering how to get here?

FAQ

Answers to the most common questions

ISANA Resort

774-1 Futo, Ito
Shizuoka 413-0231

Exclusive times when booking on our website
Check-in: 3pm - 5pm
Check-out: until 11am

ACCESS

FAQ

Answers to common questions

ACCESS

ISANA is a 10 minutes drive from Futo City and 20 minutes from Ito City. At the reception we can help book a taxi or find a bus. We also provide free shuttle service to Futo or Izu-Kogen Train Stations during Check-in and Check out times. Please just let us know at least one day before your check-in date.

There is a nice pebble beach at only 3 minutes walk away from ISANA where you can go swimming.

Please refer to our section “DIRECTIONS” above or contact us

No, as public transportation is available in the area. However you may want to, for at least part of your visit, since it will make it much easier for you to get to breathtaking coastal views, hidden hikes and points of interest spread in the region.

ISANA has sufficient parking spaces. You are welcome to park your car in front of the resort.

RESERVATION

When booking through our website www.isanaresort.com or directly in our resort, we guarantee, that you will get the best available rate. In case you will find a cheaper price after your booking, you will receive the cheaper rate less 10% discount. You will find more information here: Best Price Guarantee

Yes, children aged 7 to 12 during the stay enjoy a 30% discount and a simpler menu will be served. Below the age of 6 the rate is 2000¥/night if a separate bed is needed. Otherwise it is free. Please note that in case of bed wetting a separate fee will be charged. As for the meals, children under 7 may share with adults.

Upon cancellation of a reservation, the guest will be charged a certain percentage of the total price of accommodation (cancellation charge) as listed below.

  • If the reservation is canceled 8 to 14 days before the intended check-in day: 30%
  • If the reservation is canceled 4 to 7 days before the intended check-in day: 50%
  • If the reservation is canceled 3 days before the intended check-in day: 80%
  • If the reservation is canceled on the intended check-in day: 100%
  • If no notice is received of cancellation: 100%

For groups of 10 guests or more :

  • If the reservation is canceled 8 to 14 days before the intended check-in day: 50%
  • If the reservation is canceled 7 days before the intended check-in day: 80%
  • If the reservation is canceled on the intended check-in day100%
  • If no notice is received of cancellation: 100%

Thank you for your interest. Unfortunately at the moment our restaurant is reserved to our guests. We hope to be able to change this policy in the near future.

We are always trying to fulfill every of your desires. Please contact us with your special needs.

ROOMS

WiFi is available at ISANA free of charge in the rooms and in public areas.

Please contact us. Our rooms will be cleaned daily, so that we have probably found your item.

Benefit from exclusive times when booking on our website *:

Check-in begins at 3:00pm. Check-out is 11:00am.

When booking via a travel booking site:

Check-in begins at 4:00pm. Check-out is 10:00am.

Early check-in may be available on the day of check-in but is not guaranteed.

An extra night reservation is required if you wish to guarantee an early check-in.

However if you book on our website* and depending on availability we offer FREE early Check-in. Just contact us the night before to confirm.

In cases of early arrival, it is possible to leave luggage in our storage room for free.

Late check-out is available for 1,500 JPY per hour per person until 1:00pm. A one night room fee will be charged if you would like to stay later than 1:00pm.

We will be happy to keep your luggage in our storage room for free after your check out .

*booking on our website and filling at ISANA our registration card during Check-in to be part of our free membership program