Application of the guarantee
This guarantee applies to bookings for ISANA Resort with a booking confirmation number sent when the transaction was confirmed. It applies to equivalent room types, equivalent sales conditions (prepayment and deposit transfer requirements, cancellation conditions, conditions for modifying the booking) and equivalent dates for the stay.
Prices comparison must be done on the local currency (hotel’s currency).
For requests concerning bookings of two or more consecutive nights (at the same hotel), the Best Price Guarantee is based on the price per person per night rather than the price for the total stay.
The Best Price Guarantee applies exclusively to bookings for rooms at ISANA Resort.
The prices relating to the Best Price Guarantee must be accessible to the public and available to book, excluding in particular:
- Rates reserved for “groups”, “businesses”, or “seminar and meeting organisers”
- Specific promotional deals offering further reductions following a booking (promotional codes supplied after subscribing to a newsletter, for example)
- Rates reserved for Infiniment Isana cardholders
- Rates reserved for partners Isana and associates (Visa, Amex, Mastercard, Virtuoso…)
- Rates reserved for Isana employees
- Promotional rates relating to our partners’ loyalty programmes.
- The following websites with which we have no direct commercial relationship:
The request must be made via the online form in the 24 hours following the booking, and 48 hours before arrival at the hotel. All mandatory fields must be filled in, and the request must be accompanied by the supporting documents required. Requests that are incomplete, incorrect, or include illegible or incomplete supporting documents will not be processed.
We will verify the various elements and grant the Best Price Guarantee if your request fulfills the full application criteria. You will then receive an email with the new applicable price.
If your request does not fulfill the specified conditions, we will send you an email stating that the Guarantee is not applicable.
If you wish to cancel the booking, the relevant cancellation conditions are those detailed in the sales conditions, available on the isanaresort.com website.
ISANA Resort reserves the right to modify or end the Best Price Guarantee, as well as the conditions of the Guarantee, at any time by publishing the information on the isanaresort.com website.